D22 TERMS AND CONDITIONS OF WEB BOOKING SERVICE
Please read these terms and conditions for using this web booking service (the “Terms and Conditions”) carefully prior to making any bookings via this website. By making a booking via this website, you confirm that you accept these Terms and Conditions and that you are entering into a contract with AKC Investments Partners LP, Business ID No 025 444 07, with its registered office at Klimentská 1652/36, Nové Město, 110 00 Prague (the “Company”). These terms incorporate the terms and conditions for accommodation services provided by the Company.
All information provided by you in connection with the use of this website, particularly but not limited to the purpose of booking, shall be true and accurate and may be relied upon as such.
2. Reservation and cancellation policy
Within the booking process, you may select one of the following reservation options:
Fully flexible – Easy Cancellation
This room rate provides the most flexible access to your choice of accommodation. It includes applicable taxes and service charges. Bookings can be cancelled up to one week prior arrival, without charge. Bookings that cancel later than one week prior arrival or no show will be subject to full stay charge.
Advance purchase – Non-refundable
This room rate offers the lowest rate available. In order to qualify for this rate, full prepayment is required. In case of changes or cancellations, the payment is non-refundable. This rate includes applicable taxes and service charges. If you depart early or you cancel or fail to honour this reservation for any reason, you will not receive any credit or refund. Any extensions of your stay will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.
All offers are subject to availability at the time of reservation. The availability of the offer shall be confirmed by the Company.
Rates on our website are in euros or in the local currency where applicable. They are inclusive of taxes, to the exclusion of local taxes which are collected by the Company on behalf of the third parties and may be charged separately in the amounts applicable at the time of the service provided.
The rates may be modified at any time. This does not apply to already made bookings save where applicable taxes are modified by law.
Offers are not valid in conjunction with any other offer or contract and do not apply to groups. Rates are per room, per night, vary by arrival date and/or length of stay, and include applicable taxes, service charges, levies, resort fees, gratuities or surcharges, unless otherwise noted. Late departure fees may apply.
4. Terms of payment
All reservations require a guarantee or deposit in lieu. Guaranteed reservations are held until 12:00 on the day after scheduled arrival. If a guarantee or deposit has not been supplied by the time we specify, the relevant booking(s) may be cancelled without notice and we reserve the right to re-let the relevant room or facility without prior notice. In such circumstances, we will not be obliged to refund any deposit paid by you (or by any other person in connection with the booking).
Full payment must be made at the time of making your reservation (advance purchase) or one week before arrival/upon arrival (fully flexible). If you select fully flexible rate and you cancel your reservation less than one week prior arrival or no show you will be charged an amount of the full stay.
Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, cash and credit card. In order to guarantee your reservation and confirm your booking, you must provide your credit card details (or details of other accepted payment method). In certain cases (for the purposes of pre-payment or guarantee), your credit card (or other accepted payment method) could be charged or pre-authorised.
All pre-pay bookings are non-refundable for any reason unless the Company agrees otherwise with you. No money will be debited from your account in respect of cancellations until the last possible time you could have checked in without incurring the relevant charge described in these Terms and Conditions.
5. Accessing the site
This website is available free of charge. The Company is not responsible for any additional charges which may be imposed on you by mobile or other network service operator.
There is no guarantee that this site, or any contents thereon, will always be available uninterrupted. Access to the site is permitted on a temporary basis. The site of any of its part may be suspended, withdrawn, discontinued without notice. The Company shall not be liable to you if for any reason the site is unavailable at any time or for any period.
You are responsible to making all arrangements necessary for you to access the site. You are also responsible for ensuring that all persons who access the site through your internet connection are aware of these Terms and Conditions and that they comply with them.
6. Specific conditions
Any pets are strictly forbidden.
The Company is delighted to provide cots for children up to two years of age with our compliments.
No meal is included to the Rates.
Checking in and out
Rooms are available from 14:00 on the arrival date. Please let the Company know at least 24 hours in advance the estimate time of arrival on the check-in date and if arriving after 23:00. Failure to inform us may result in the relevant booking for that person being cancelled and the room being re-let to another customer and, if no notice was given, no refund of any deposit shall be payable. Rooms must be vacated by 11:00 on the day of departure. Failure to leave by that time may result in additional charges being levied up to and including the cost of one additional night’s accommodation in the relevant room(s).
If you have or any member of your group has any special requests, you must advise the Company at the time of booking. The Company cannot guarantee that any request will be met (and shall have no obligation to meet it, save as imposed by law) until the Company has confirmed that it will meet it in writing. If the Company is reasonably unable to accommodate any special request, it reserves the right to cancel any booking at the time the request is made or at the time the Company becomes aware of any special requirements, whichever is the latter, although in such circumstances any deposit paid in advance will be refunded unless the Company is permitted to withhold it by these terms.
Event bookings are subject to separate terms and conditions which the Company will communicate to you prior to the time of booking.
Loss of or damage to personal belongings
The Company will not be responsible for the loss or damage of the clients’ or guests’ belongings that have not been left in the mutually agreed care of the Company Management.
The Company does not provide any guarantee regarding the site and its contents. You are solely responsible for your use thereof.
The Company shall not be liable for any direct, indirect or consequential losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage of data), arising out of this site or the use thereof, or any errors, inaccuracies, omissions in the services or contents provided howsoever caused.
The Company cannot accept any liability or pay any compensation (other than to refund monies paid for services not yet rendered), and will be in breach of these terms, or liable for any failure to perform any of our obligations under them, if they are unable to perform those obligations due to any adverse event, act, or omission beyond our reasonable control and not caused by us, including (but not limited to) natural disasters, acts of terrorism, civil unrest, industrial disputes, or failure of utility services.
Total liability of the Company to you for any loss shall not exceed the amount you have paid to the Company in connection with your booking as at the time the loss arises. We shall not be liable for (1) any loss not caused by Company’s breach of contract, breach of statutory duty or negligence, (2) any indirect or consequential loss, or (3) any loss caused by you or any member of your group. Nothing in these terms shall operate to limit or exclude Company’s liability for fraud or death or personal injury or any other matter which we cannot limit or exclude by law. The Company reserves the right to cancel any event where it reasonably considers it could damage its reputation and in such instances no refund will be given. You shall be responsible for the orderly conduct of you and your guests and shall at all times not cause breach of Company’s policies or any applicable law or cause nuisance to other Company guests. You shall reimburse the Company in full for any loss or damage caused to the Company or any interruption to our business through your acts and omissions or those of the members of your group, whether by negligence or otherwise, and we reserve the right to charge your credit or debit card for any such amounts.
The site provides links to other sites; however, inclusion of these links does not imply any endorsement of such linked site or any association with their operation. The Company shall not be responsible for the contents of the linked sites or your use thereof.
No waiver by the Company of any breach of these terms shall be a waiver of any subsequent breach of the same or any other provision of them.
These terms and conditions may be updated or changed from time to time and shall be fully effective after their publication on the site. If these terms are amended after you have made a reservation and shall affect your contact to the Company in terms of taxes or other changes arising out of local laws, you will be notified thereof via an electronic contact you have provided within the registration process.
These Terms and Conditions are governed by the Czech law, unless other laws are applicable without regard the choice of law.